Commercial Project Coordinator

RESPONSIBILITIES INCLUDE:

• Oversee assigned commercial projects from bid acceptance through project completion.
• Determine how to meet customer’s performance requirements and schedules.
• Determine project schedule based on customer expectations. Make revisions when needed.
• Set appropriate expectations regarding lead times and product performance with customers, general contractors, and owners.
• Identify the elements of project design and fabrication likely to give rise to problems. Make customer aware of any likely issues, design challenges material availability, etc., up front.
• Work closely with fabrication and installation departments to ensure achievable design from the standpoint of fabrications, installation, performance, and liability.
• Confirm the scope of each project with customer and obtain corresponding purchase order prior to advancing order. Create project tracking spreadsheet for larger projects as needed.
• Responsible for change order documentation.
• Process and track projects using Stone Profits System. Maintain up to date project information and schedules.
• Monitor the progress of the construction process on a regular basis. Periodic construction site visits when required.
• Confirm site conditions with customer and/or general contractor prior to field measure and installation as applicable.
• Coordinate accurate project submittal documentation and samples when required.
• Ensure that required activities move according to pre-determined schedule. (Material ordering, field measuring, installation, etc.). Coordinate the efforts of all departments within Innovative Surfaces involved in the project in order to maintain project schedules.
• Communicate any customer needs or follow ups required by the sales team.
• Maintain communication with Commercial Sales Representative regarding any customer issues or project issues.
• Review drawings and work with original estimator to provide customers with any necessary quote or contract revisions after field measure in a timely manner.
• Provide all necessary close-out documents upon the completion of the project.
• Complete project invoicing in a timely manner. Invoicing of all projects should be done the day after project completion or partial completion of a project.
• Resolve any issues that may arise after the completion of the project in a timely manner. Coordinate any repair or service work required.
• Coordinate install paperwork in conjunction with the scheduling team.
• Additional responsibilities as assigned.

QUALIFICATIONS/SKILLS REQUIREMENTS INCLUDE:

• Strong communication and coordination skills are vital in this role.
• Candidates must have the ability to multitask, work independently and efficiently, as well as problem solve.
• Must be dependable and reliable, have the ability to be flexible with schedule and work overtime as needed; demonstrate excellent time management and prioritization skills; ability to read and comprehend complex instructions, blueprints, and schematics; have an intermediate knowledge of computer programs including Microsoft Word, Excel, and Outlook.
• High School Diploma or Equivalent required, Post-Secondary Education preferred.
• Experience in or knowledge of the commercial construction and/or the countertop fabrication and installation industries strongly preferred.

SCHEDULE:

Standard working hours will be day shift Monday through Friday with some overtime as needed.